| Event | Completion | vs churned users |
|---|---|---|
| Connected data source | 78% | +44pp |
| Created first dashboard | 65% | +38pp |
| Invited team member | 51% | +29pp |
| Scheduled first report | 38% | +22pp |
| Used API | 21% | +61pp |
| Event | Count | MRR Added |
|---|---|---|
| Starter → Pro | 41 | +$18.4K |
| Pro → Business | 17 | +$22.1K |
| Seat additions | 89 | +$11.2K |
| Annual upgrade | 24 | +$14.8K |
| Decision | MRR Impact |
|---|---|
| Pro tier repricing | +$38K MRR |
| EMEA GTM expansion | +$52K MRR |
| Starter limit change | +$14K MRR |
| Annual plan incentive | +$29K MRR |
| At-risk intervention | $31K saved |